Student Policies for Enrolled Courses, Fee Refunds, Account Deletion, and Safety

1. Enrolled Course Policy

1.1 Access to Courses

• Students gain access to purchased courses immediately upon successful payment confirmation.
• Course access is granted for the duration specified at the time of enrollment. Extensions or renewals must follow platform-specific terms.

1.2 Course Completion

• Students are responsible for completing the course within the designated timeframe.
• Certificates (if applicable) will only be issued upon meeting all course completion requirements.

1.3 Content Usage

• Course content is for personal use only. Redistribution or sharing without permission is strictly prohibited and may result in account suspension.

2. Course Fees and Refund Policy

2.1 Payment Policy

• All fees must be paid in full at the time of enrollment.
• Payment options (e.g., credit/debit cards, bank transfer, or other supported payment methods) will be clearly outlined during the checkout process.

2.2 Refund Policy

• Refunds are granted under the following conditions:
  a. The refund request is made within 7 days of enrollment (if less than 10% of the course is completed).
  b. The course is proven to be defective, incomplete, or misrepresented.
• No refunds will be issued for partially completed or completed courses unless specified otherwise.
• Processing time for refunds is typically 5–10 business days.

2.3 Exceptions

• Refunds are not applicable for:
  a. Courses purchased as part of a bundle or promotion.
  b. Courses accessed via free or discounted vouchers.

3. Account Deletion Policy

3.1 Voluntary Account Deletion

• Students may request account deletion by submitting a written request to customer support.
• Upon deletion, all data, including course progress and certificates, will be permanently removed and cannot be recovered.

3.2 Involuntary Account Deletion

• The platform reserves the right to delete accounts for:
  a. Violation of platform policies (e.g., content sharing, abuse, fraud).
  b. Non-payment or payment disputes.

3.3 Data Retention Policy

• Deleted accounts will have data retained for a maximum of 30 days for dispute resolution purposes unless otherwise requested.

4. Safety and Privacy Policy

4.1 Student Information Protection

• Personal information collected during account creation and course enrollment will only be used for service delivery and legal compliance.
• The platform will not share, sell, or distribute student information without explicit consent.

4.2 Secure Payment Processing

• All payment transactions are processed via secure and encrypted gateways. The platform does not store sensitive payment information.

4.3 Content Safety

• The platform ensures all uploaded course content complies with intellectual property laws and standards of decency.
• Students are encouraged to report inappropriate or harmful content immediately.

4.4 Communication Standards

• Communication between tutors and students is restricted to platform-approved channels for transparency and safety.
• Harassment, abuse, or exploitation will not be tolerated and may result in account suspension or legal action.

4.5 Cybersecurity Measures

• The platform employs robust cybersecurity measures to safeguard user data and prevent unauthorized access.
• Students are encouraged to use strong, unique passwords and update them periodically.

Acknowledgment and Agreement
By enrolling in a course, students agree to abide by the above policies. Violations may result in penalties, up to and including account suspension or legal action.

Last Update : 23/11/2024