Shopbazar – Return & Refund Policy
At Shopbazar, every order is custom-made on demand(as per Qikink policy). Because of this, we follow a strict return and refund policy. Please read carefully before placing an order.
1. When Are Returns Accepted?
A return is accepted only under the following conditions:
✔ Wrong product received
✔ Damaged or defective product received (with proof)
✔ Product lost in transit
✔ Delivery not attempted within the allowed timeline
2. When Returns or Refunds Are NOT Possible
To avoid losses and misuse, returns/refunds are not allowed in these cases:
❌ Wrong size ordered by customer
❌ Customer changed mind / does not like the product
❌ Color difference due to screen/printer variation
❌ Customer unavailable at delivery
❌ Incomplete or wrong address
❌ Pincode unserviceable
❌ Customer refused delivery
❌ COD amount not ready
❌ Door/premises closed
❌ Customer not contactable
❌ Order returned (RTO) for any reason
❌ No unboxing video provided
All RTO orders are non-refundable.
3. Return Address (Fixed by Courier Company)
All returned orders automatically go to our fulfillment partner’s warehouse:
HUEPress
42A, Ambrose Nagar, Somanur Road, Karumathampatti
Coimbatore, Tamil Nadu – 641659
(Custom return address is not possible.)
4. How to Request a Return (Only for Eligible Cases)
If your product is damaged/incorrect/lost:
Inform us within 7 days of delivery
Provide unboxing video (mandatory)
Provide clear photos of the product and outer package
Without an unboxing video, we cannot process replacements.
5. Replacement Conditions
A free replacement is provided only if:
✔ Product is damaged in transit
✔ Product has manufacturing defect
✔ Product received is wrong
✔ Courier confirms the item is lost
✔ Delivery not attempted within the timeline
6. Size Issues Policy (For Customer Protection & Shop Safety)
We provide complete size charts.
But:
❌ If the customer orders the wrong size → No return/refund/replacement
❌ Size tolerance of ±0.5 inches is normal and not considered a defect
If the customer wants a new size, they must place a new order.
This rule ensures Shopbazar does not face losses from size exchanges.
7. Delayed Delivery Guarantee
If delivery is not attempted within:
15 days (Air Shipping)
20 days (Surface Shipping)
We offer:
✔ Free reprint & reship
OR
✔ Refund
(This protects the customer from excessive delay.)
8. Color Variation Policy
Minor color differences may occur due to digital printing technology.
This is normal and not eligible for return/refund.
9. RTO (Return-to-Origin) Policy — Important
If the courier returns the order due to:
Customer refusal
Customer unreachable
Wrong address
Incomplete address
COD not ready
Door closed
Weather issues
Pincode service problem
👉 No refund is issued
10. Refund Approval Timeline
Once your issue is verified:
Replacement: 5–7 working days
Refund: 7–10 working days (only for eligible cases)
11. When Shopbazar Is Not Responsible
Shopbazar is not responsible for:
Delays caused by courier company
Customer providing incorrect details
Orders damaged due to unsafe unboxing
Customer-side misuse without unboxing video
Address/pincode issues
Refusal to accept delivery
Summary (Easy for Customers)
✔ Replacement offered for damaged, defective, wrong, or lost items
✔ No returns for wrong size or customer mistakes
✔ RTO orders are non-refundable
✔ Unboxing video is mandatory
✔ Store-friendly policy ensures fair protection for customers and business
FAQs
We only accept returns if the product is damaged, defective, wrong, or lost during delivery.
We do not accept returns for:
Wrong size ordered
Change of mind
Color variation
Customer not available at delivery
Wrong/incomplete address
Yes, we offer refunds only in these situations:
✔ Product lost in transit
✔ Product not delivered within the guaranteed delivery time
✔ Wrong or defective product received (with proof)
✔ Courier confirms non-delivery for more than 15–20 days
Refunds are not issued for:
✘ Wrong size
✘ RTO/Undelivered orders
✘ Customer refusal
✘ Missing unboxing video
✘ Address or pincode issues
To protect customers and Shopbazar, we need:
📌 Unboxing video (mandatory)
📌 Clear photos of the product
📌 Clear photo of the packaging/courier cover
Without these, the refund or replacement cannot be processed.
If the wrong size was ordered by the customer → ❌ No replacement or refund.
If we sent the wrong size → ✔ Free replacement (with proof)
We provide a free replacement if:
✔ You report the issue within 7 days
✔ You provide an unboxing video and photos
Requests after 7 days are not eligible for free replacement.
If the courier marks the package as lost, you will receive:
✔ A free replacement
OR
✔ A refund
You can choose one option.
No, refunds are not issued for RTO orders.
A parcel becomes RTO when:
Customer not reachable
Customer refused delivery
Door closed
Wrong or incomplete address
COD amount not ready
Pincode unserviceable
You may re-ship the returned product by paying shipping charges.
Small color differences can happen due to digital printing technology.
This is normal and not considered a defect.
Such orders are not eligible for refund or replacement.
Size exchange is not available unless Shopbazar sends the wrong size.
If a customer orders the wrong size, a new order must be placed.
After verification and approval:
Refunds take 7–10 working days
Replacements ship within 5–7 working days
If delivery is not attempted within:
15 days (Air mode)
20 days (Surface mode)
You can request:
✔ A new reprint & reship
OR
✔ A refund
If the package looks damaged:
Tell the delivery person to mark “Package Damaged” in the delivery remarks
Record an unboxing video
Contact us immediately
Send photos of the package and product
We will assist you with a replacement.
Orders cannot be cancelled once they are sent for printing because each product is custom-made.
